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It's unfortunate, but sometimes some of our food cans arrive with more or less severe dents. We're aware that such a can is unsightly and could give the impression that the internal quality is also compromised.
Let us explain how such dents can occur and why you don't have to worry about the quality of the contents. Internal quality counts, and we take a close look at dented cans.
We are committed to ensuring that only undamaged cans, securely packaged and protected by suitable filling material, are shipped. Once the packages are handed over to the shipping service provider, their handling is no longer in our control. Therefore, despite all due care, it is possible that the cans may arrive dented during transport.
Shipping companies naturally strive to transport packages as carefully as possible – but sometimes they don't. Gravity, when unloaded in a timely manner, exerts pressure on the cans, causing damage.
Perhaps you have already watched a documentary about the processes in parcel centers and during delivery.
We do not want to criticize any shipping service provider and leave room for further interpretations based on your own experiences.
We can best explain this to you with an example:
When you buy eggs in a supermarket, it's possible that some eggs may be damaged in the packaging, even if the packaging itself is intact. This happens because the packaging is flexible and the contents are rigid. If two cans are stacked on top of each other, the weight of the upper can also affects the lower can. Even a slight drop can cause dents.
If the product is severely damaged, such as creases or tears, you will receive a replacement as soon as possible, provided the product is in stock. Please contact our customer service as follows:
Telephone: +49 (0) 2163 57 25 080
Abroad: +49 2163 57250888
Email: service@aniforte.de
Unopened cans can generally be fed safely. The freshness and shelf life of the contents are not affected by a small dent.
As long as the can is not torn or bent with sharp edges, the food can be fed without worry.
Every customer can exercise their right of withdrawal and return their order within 14 days . Likewise, if the can is dented, you can also exercise this right and return your order.
However , for the sake of the environment , care should be taken not to use this service if it is more of a cosmetic defect than a quality defect.
As with other returns within the cancellation period, we will cover the return costs.
You can create a free return label on our homepage under the " Returns Acceptance " section.
We will process your return as quickly as possible once we receive the package. After inspecting the returned products, we will refund the purchase price via the same payment method used for the order if the complaint is justified.
